Refund and Exchange Policy
All items sold cannot be returned in currency but can be exchanged for items of the same value. This refund and exchange policy is effective for 30 days from the date of purchase. If 30 days have passed, we will not offer a product exchange to you.
Only items purchased at the original price and not the sale price or promotion are eligible to apply for exchange of items and it depends on the availability of stock in our hq
To qualify you to apply for an item exchange, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
We also reserve the right to request that you return the damaged items to the address No.23-1 Jalan TU41 Taman Tasik Utama, Ayer Keroh 75450 Melaka (Hq Dentis2u) for inspection purposes.
The inspection process of goods requested for exchange takes 7 days from the date we receive the goods shipped.
If you are eligible to receive an exchange, re -shipment of the exchanged items will be sent to the same address as the original purchase address.
Return costs and re -shipment costs to be borne by you.
Need help?
Contact us at {email} for questions related to refunds and returns.